Privacy Policy

Last Updated: July 24, 2026

1. Introduction

Twin State Truck Service, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Information: Name, email address, phone number, and other contact information you provide through forms on our website.
  • Vehicle Information: Details about your truck or fleet that you provide when requesting services or quotes.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, IP address, device type, and operating system.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide customer service
  • To schedule and perform repair and maintenance services
  • To send estimates, invoices, and service-related communications
  • To improve our website and services
  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, email services).
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability

To exercise these rights, please contact us using the information provided below.

9. Data Deletion Instructions

To request deletion of your personal information, you may:

We will respond to your request within 30 days and may require verification of your identity.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Additional Rights for California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. California residents may contact us at the information above to exercise these rights.